ONLINE STORE POLICY
Phone Hours: HodgePodge office hours are Mon-Friday 9am-5pm Eastern Standard Time. If we're away from our desk or already on the line with another customer, please leave a message.
Orders: Help us keep costs down by placing your order online using our automated system whenever possible.
Payments: We accept Visa, Mastercard, and Discover. Cards are charged in real time at checkout.
Coupon Codes: MUST be entered correctly (all caps no spaces) at checkout. You should see the discount before you check out. Sign up for our retail mailing list to receive our money saving coupon codes.
Shipping/Handling: HodgePodge ships to the USA & Canada, within 1-3 business days (unless we're closed). A $2 handling fee is added to all phoned, faxed, or emailed orders. $75 retail orders (before shipping is added) automatically ship free (Continental U.S. only, our choice of carrier). Entering the wrong shipping address will result in additional charges if we incur additional fees. Day 1 is the day after your package leaves our facility. Expedited shipping (if chosen) begins after your package leaves our facility also.
Returns & Refunds: All retail orders come with a 30 day money back guarantee. Simply return the merchandise in its original, new, unopened condition with the sales receipt and a note stating your reason for return and we'll refund your purchase price. No need to call. We cannot refund your money if the safety seal is broken or if the product arrives damaged, so pack very carefully. Shipping & handling charges are not refundable.
Additions/Cancellations: Please check your order carefully before you check out. We cannot make changes once your order has been placed. If you need additional merchandise, you will need to place another order. Orders that are cancelled by the customer will incur a 15% restocking fee which will be subtracted from your refund. Orders that have already been shipped cannot be cancelled.
Backorders: We rarely run out of stock, but if we do, we will hold your order for up to one week if we expect that the product/s will be back in stock within that time. If not, we will refund your money.
Incorrect, Damaged or Lost Goods: Save all contents and packing materials and contact us within 3 business days. Photos may be required. If you suspect your package is lost, contact us immediately. Failure to contact us promptly voids any responsibility we may have had.
Catalog: In an effort to save trees & to keep costs down, HodgePodge does not currently offer a printed catalog.
Privacy: We never share your personal information with anyone. Sensitive information entered online is encrypted & transmitted using state of the art SSL (Secure Socket Layers) technology. We are PCI compliant too which helps to insure your safety online & off.
Holiday Closings: Closings are rare, but we do reserve the right to take a few days off occasionally. Online orders will be filled in the order they were received upon our return.
Animal Testing: Almost all of our products are vegan (check ingredient lists to verify) and none are tested on animals.
Disclaimer: Although allergic reactions to our pure and natural ingredients are uncommon, we recommend testing our products first by using them on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.